Your privacy is more than a legal obligation to us — it is a genuine commitment. Find out exactly how sky123 collects, uses, and protects every piece of information you entrust to us.
The following are the core principles that underpin how sky123 handles the personal data of all users on our platform.
All data transmitted between your device and sky123's servers is protected by 256-bit SSL/TLS encryption. Sensitive information such as banking details and passwords is never stored in plain text.
Sky123 never sells, rents or trades players' personal data to any third party for marketing purposes. Your data belongs to you — it is not our business commodity.
All of sky123's data handling practices are fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular compliance reviews to ensure these standards are consistently met.
You have the right to access, correct, and in certain situations request the deletion of your personal data. All such requests can be submitted directly through sky123 customer support.
Sky123 player data is stored in enterprise-grade data centres with strict physical and digital access controls. Only staff with a legitimate operational need are permitted to access such data.
In the event of any security breach affecting your personal data, sky123 is committed to notifying affected users within the timeframe required by the PDPA and taking immediate remedial action.
Sky123 ("we", "Platform") takes privacy protection very seriously. This Privacy Policy explains in detail how we collect, use, store, disclose and protect your personal information when you use the sky123 platform, including the official website sky123.app and our mobile app.
This document is prepared in compliance with the requirements of the Personal Data Protection Act 2010 (PDPA) of Malaysia and forms part of the overall agreement between you and sky123. We encourage you to read this policy in full and to contact us if any section is unclear.
This Privacy Policy only covers information we collect directly through the sky123 platform. It does not cover the privacy practices of third-party websites or services that you may access through links found on our platform.
We collect various types of information depending on how you interact with the sky123 platform. Generally, this information falls into three main categories:
Information You Provide Directly:
Automatically Collected Information:
Information from Third Parties:
Sky123 uses collected personal information solely for legitimate and necessary purposes in the operation of the platform. Below is a summary of our data usage purposes:
| Purpose of Use | Type of Data Used | Legal Basis |
|---|---|---|
| Account registration & verification | Name, IC/passport, email, date of birth | Contract fulfilment |
| Deposit & withdrawal processing | Bank details, e-wallet, transaction logs | Contract fulfilment |
| Fraud prevention & security | IP address, activity logs, device data | Legitimate interest |
| KYC & Anti-Money Laundering Compliance | Identification documents, financial information | Legal obligation |
| Customer support & complaints | Email, phone number, interaction history | Contract fulfilment |
| Product improvement & user experience | Usage data, cookies, session logs | Legitimate interest |
| Promotional communications (with consent) | Email, phone number | Your consent |
We will not use your personal data for any purpose beyond those stated above without first obtaining your explicit consent.
Sky123 does not sell or trade your personal information. However, there are certain situations where we need to share your information with carefully selected third parties:
All third parties who receive your personal data from sky123 are bound by strict confidentiality agreements and are not permitted to use that data for any purpose other than what has been agreed upon.
Sky123 uses cookies and similar tracking technologies to enhance the user experience, maintain session security and understand how our platform is used. There are several types of cookies we use:
You can control or delete cookies through your web browser settings. However, disabling essential cookies may affect the login functionality and account security of your sky123 account.
Sky123 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. In general, our data retention policy is as follows:
Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be personally linked to you.
We implement a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:
While we take all reasonable steps to protect your data, no security system can guarantee absolute protection. We encourage you to help safeguard your account by using a strong password and never sharing your login credentials with anyone.
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights regarding the personal data we hold:
You have the right to request a copy of the personal data we hold about you. We will provide this information within a reasonable timeframe subject to identity verification.
If the personal data we hold about you is inaccurate or outdated, you have the right to request a correction. This can be done through your account settings or by contacting customer support.
For data processing based on your consent — such as receiving marketing communications — you may withdraw your consent at any time without affecting the core services you use.
In certain situations provided for under the PDPA, you have the right to request that we restrict how we process your personal data while a dispute is being resolved.
If you believe your privacy rights have been violated, you have the right to lodge a complaint with Malaysia's Personal Data Protection Commissioner through the designated official channels.
To submit any request relating to the above rights, please contact our data protection team via sky123 customer support. We will process your request within 21 business days.
The sky123 platform is strictly for individuals aged 18 and above. We do not knowingly collect or store any personal information from individuals under the age of 18.
If we discover that personal information of a minor has been collected without proper age verification, we will take immediate steps to delete that information and close the account in question. Parents or guardians who become aware that a child under their care has registered on our platform are encouraged to contact us immediately.
Sky123 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the technologies we use. Any material amendments will be communicated to you via your registered email or in-platform notification at least 14 days before taking effect.
Continued use of the sky123 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes, please contact us before the effective date to discuss your options.
For any enquiries, concerns or requests regarding this Privacy Policy, you may contact the sky123 Data Protection Officer through our customer support, available 24 hours a day, 7 days a week. We are committed to responding to all privacy enquiries within a reasonable timeframe.
Our Data Protection Officer is ready to assist with any questions regarding your privacy and personal data at sky123.
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